Frequently Asked Questions
How nice that you are trying to contact us! Do you have a question about your package? Please read our FAQ first, as it contains the most frequently asked questions. Can't find your answer? Then you can always contact us.
1. Where is my package?
After placing your order, it takes on average 1-3 working days to process your order and 4-6 working days for your order to be delivered, provided you order before 5:00 PM. If these days are over, please contact our customer service.
2. Where can I find my track & trace code?
Once your order has been shipped, you will automatically receive a Track & Trace code. Also check your spam, sometimes our emails end up there. Please note that it may take a while before your Track & Trace link becomes active.
3. How can I track my order?
You can track your order with your Track & Trace number that you received by email. Fill in the Track & Trace on our Track & Trace page to see the status of your delivery. You can do this on this page.
4. I am not satisfied with my package
Please visit our Exchanges & Returns page to return your package.
If you cannot find the answer to your question, you can always contact us:
Email: hi@keukenkoningin.nl
Contact form: Click here
Phone : +31612921922
Company name : Kitchen Queen
Customer service opening hours:
Monday to Friday from 9:00 AM to 6:00 PM
Saturday and Sunday: 10:00 AM to 4:00 PM
We will answer your request within 24 hours